Event Management Tool
This project was conducted to enhance our understanding of the candidate recruitment conversion ratio and streamline the management processes of the human resource team. The focus was on identifying process gaps and addressing them using adaptive design tools to improve efficiency, flexibility and transparency.
Background
Candidate recruitment and resource management are considered to be a hassle for most human resource management teams. Missing deadlines, understaffing resources for the upcoming project, stretched recruitment time and talent hunt are no less than a nightmare for the recruiters. Hence facilitating the end-to-end process on a single platform and consistent experience across the multiple tools can not only be an angle for them but also achieve return of investments for invisted cost in the process.
Workshop with User
I conducted a deep dive session with the recruitment team to empathize with their end-to-end process. The goal of the workshop was to spend five days (One sprint) with the recruitment and be involved in the process to understand their latent needs and ad hoc challenges.
As a designer, my responsibility was to let the user lead the activities and I assisted them in activities. Activities led by them helped me to interact with them and touch the most genius challenges.
The focus area of the workshop
Understand their daily routine.
Interdependencies with the decisions.
Bottleneck in the process.
Quarter planning
User’s Voice
It is difficult for an event organizer to track the data and create a report. Most of the time it is frustrating for them to track all the data manually, in addition to that they also need to share it with the higher management which is another time-consuming task.
— Recruiting Manager
Problem Space
The project covers the three fundamental problems found in the recruitment process.
Discrepancy in the recruitment process.
Elongated candidate hiring time.
Incapable of real-time contribution for candidate analysis.
Design challenges
How to design an uninterrupted and adaptive platform to maintain a consistent task experience in all situations?
How to facilitate the real-time recruiter contribution and candidate feedback loop?
How a recruiter can eradicate the long waiting time and interdependency for quick decision-making?
Strategy and Goal Alignment
The design strategy mainly revolved around the high-level tasks performed by the recruitment team like hosting and managing job fairs at the universities vs lateral hiring. Hence, considering their dynamic activities, our approach was to design a tool accessible from the mobile on the field as well as from the laptop in the office. Moreover, users can scan the complete event report and take some strategic action for future events.
Information Architecture
Information Architecture was the most crucial part of the project to incorporate the design strategy and accommodate the challenges of on-campus recruitment vs lateral recruitment. All the problems can not be using one digital platform hence we have to use third-party extensions to facilitate some of the use cases. Hence, designing the holistic information architecture considering the third-party tool needed the involvement of stakeholders and the technical team. Our idea was to not only reduce the navigation time but also accommodate the scenarios from multiple devices at different scenarios.
Final Design
Persona Accommodation
Personas-based journey mapping was a crucial part of solving the discrepancy in the recruitment process. Having a common touch point on the same shared portal allowed the transparent process between the recruitment team and saved the waiting time.
Product Onboarding
Product onboarding educates the user on how a tool can be used at its best and increase productivity. It has saved almost 30% of the user’s navigation time on enterprise tools.
Progress Bar and Hotspot
The progress bar signifies the exact track of the process and helps the user to understand the earning goals, and to-do list to manage the remaining tasks later.
Hotspot helps users to consume information chunks one by one without getting overwhelmed and losing track of the progress.
Recruiter Profile Customization and Integration
This feature is designed to enhance the customization of recruiters' profiles. It includes options for adding personal and contact information, customizing interview availability and scheduling slots and integrating third-party resources for candidate management into the CRM.
Event Management and Analytics Dashboard
This page serves as a comprehensive hub for the event, detailing the profiles of all candidates who have applied. It features a breakdown of the recruitment process, including candidate scores and the assessments provided by each recruiter. Additionally, the page includes a real-time calendar for scheduling interviews, supported by a live data feed. Finally, it offers an analytical dashboard that summarizes the event's outcomes and enables users to generate a final report.
Multilingual Form Builder
International recruitment with a language barrier was one of the major time-consuming processes for recruiters, especially manually customizing forms in different languages. Hence, these features aid in not only creating users to form but also tagging and translating with multiple languages.
Form Builder
Adaptive form builder design allows users to create and customize forms for recruitment at any point in time.
Candidate Evaluation
These features allowed users to control the candidate evaluation process by customizing the question types and screening methods based on the job profile.
Personalized Automated Communication
Interchannel communication was the top priority of our design project. Hence, considering the third-party channels, we designed a consistent and personalized experience across all channels.
Screening Customization
A feature to customize the job screening question. This helped in getting more relevant candidate leads in the pipeline and made it easy to find good-fit candidate options in the list. This has reduced almost 50% of their manual work.
Job Specific Screening
Smart Job Recommendation
This feature allows users to add a must-demanding job to the campaigns for the selected candidate list. This saves almost 80% of their time from manually screening the jobs and running the campaign.
Mobile Onboarding for Campus Recruitment
The mobile onboarding feature was designed to onboard the non-recruiter user visiting the campus recruitment drive. Here, the user can be from any department like engineering, design, marketing, etc., and can upload the candidate ratings on the platform for the recruiter.